How can leaders whose lived experience is so different from those they are appointed to lead ever be ‘in touch’ with what those people think and feel? The answer lies in the competence of the people they surround themselves with and the quality of the advice those people dispense. The equation is simple to understand. No good advice = poor leadership.
If the authentic personalities of leaders are a complete turn off for employees, should internal communicators help them to curate a more acceptable online or virtual persona, which may be inauthentic or downright fake? A plastic personality.